Shipping policy

Shipping Policy

Last updated: 20.11.2025

1. Origin of Shipping

All orders are processed and shipped from Serbia (RS). We ship domestically and internationally, depending on the destination.

2. Order Processing Time

Standard processing time: 2–5 business days.
During high-volume periods (product launches, holidays, promotions), processing may take slightly longer.
Orders are processed Monday–Friday. Orders placed on weekends or Serbian public holidays will be processed the next business day.

3. Shipping Methods & Delivery Times

Domestic Shipping (Serbia)

Sent via Post of Serbia, D Express, or other local couriers.
Estimated delivery time: 1–4 business days.

International Shipping

We ship worldwide using Post of Serbia, DHL, UPS, Fedex or partner couriers, depending on your region and selected shipping method.

Estimated Delivery Times:

Europe: 5–12 business days
United Kingdom: 7–14 business days
USA & Canada: 10–20 business days
Australia & New Zealand: 12–25 business days
Rest of the World: 10–30 business days

Delivery times are estimates only and may vary due to customs delays, local carrier availability, or international logistics factors.

4. Shipping Costs

Shipping costs for Serbia are free. For the international shipping we charge a flatrate of 2.000RSD

Free shipping promotions, if available, will be clearly communicated on our website.

5. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, VAT, or other taxes imposed by the destination country.

These charges are not included in the product price or shipping fee.
The customer is fully responsible for paying all applicable customs and import fees upon arrival.

We cannot control or predict these charges and are not responsible for delays caused by customs processes.

6. Tracking Your Order

Once your order ships, you will receive a shipment confirmation email with a tracking number.
Tracking updates may take 24–72 hours to appear, especially for international shipments.

7. Undeliverable or Returned Packages

If a package is returned due to:

incorrect/incomplete address
unclaimed parcel
refusal to pay customs fees

the customer may choose to:

Have the order re-shipped (additional shipping fee applies), or
Receive a refund minus original shipping costs and any return fees charged by the carrier.